Teedo Hotel - Terms and Conditions

1. General Policy

1.1. These Terms and Conditions govern all bookings and stays at Teedo Hotel KL, located at Level 4, Pudu Sentral, Jln Pudu, Kuala Lumpur City Centre, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur.

1.2. By making a booking or staying at Teedo Hotel KL, guests acknowledge and agree to comply with these Terms and Conditions.

1.3. The hotel reserves the right to amend these terms at any time, and guests are encouraged to review the latest version available on the hotel’s official website or at the front desk.

1.4. Guests must adhere to the rules and regulations set forth by the hotel to ensure a safe and pleasant environment for all.

 

2. Reservations and Booking Policies

2.1. Booking Process

Reservations can be made via the hotel’s official website, third-party platforms, or directly at the hotel.
A reservation is considered confirmed only upon receipt of the required deposit or full payment as specified during the booking process.
Guests must provide accurate information during the booking process. False or misleading information may result in cancellation without refund.
Guests will receive a booking confirmation via email or text message upon successful completion of the reservation.
 

2.2. Group Reservations

Group bookings of more than 5 rooms may be subject to additional terms and conditions, which will be communicated during the booking process.
A separate contract may be required for group reservations.
 

3. Payment Terms

3.1. Payment Methods

Accepted payment methods include credit card, bank transfer, cash, and QR payment systems.
Payments made via bank transfer must include the booking reference number for identification purposes.

3.2. Payment Conditions

Full payment must be completed prior to check-in unless otherwise stated during the booking process.
Any additional charges incurred during the stay, such as room service or late check-out fees, must be settled during check-out.
The hotel reserves the right to pre-authorize credit cards prior to arrival.
 

4. Check-in and Check-out Policies

4.1. Check-in

Standard check-in time begins at 3:00 PM. Requests for early check-in are subject to availability and may incur additional charges.
Guests must present a valid government-issued ID or passport at the time of check-in. International guests may also be required to present a valid visa.
A refundable security deposit may be required at check-in to cover potential damages or additional charges. This deposit will be returned upon satisfactory inspection of the room at check-out.
Guests who arrive earlier than the standard check-in time can store their luggage at the front desk until their room is ready.

4.2. Check-out

Standard check-out time is 12:00 PM. Late check-out is subject to availability and incurs additional charges as follows:
o Up to 3:00 PM: 50% of the daily room rate.
o After 3:00 PM: Full daily room rate.
Guests are required to return room keys/cards during check-out. Lost or unreturned keys/cards will incur a replacement fee.
Guests needing to leave luggage after check-out may request luggage storage services, subject to availability and additional terms.
 

5. Guest Responsibilities

5.1. Care of Hotel Property

Guests are responsible for any damage, loss, or theft involving hotel property during their stay.
Costs for repairs, replacements, or cleaning will be charged to the guest’s account and must be settled before departure.
Guests must report any damages or malfunctions in the room promptly to the front desk.

5.2. Noise and Behavior

Guests must maintain a respectful and peaceful environment to avoid disturbing others.
Unruly behavior, excessive noise, or misconduct may result in eviction without a refund.
Quiet hours are observed from 10:00 PM to 7:00 AM, during which guests must minimize noise.

5.3. Compliance with Local Laws

Guests are required to comply with all applicable laws and regulations during their stay.
Any illegal activities will be reported to the relevant authorities and may result in immediate eviction without refund.
 

6. Hotel Rights

6.1. Right to Refuse Service

The hotel reserves the right to refuse service or accommodation to guests who fail to comply with these Terms and Conditions or exhibit inappropriate behavior.
The hotel may deny admission to guests who appear intoxicated, disruptive, or pose a threat to the safety of others.

6.2. Force Majeure

The hotel is not liable for disruptions or interruptions caused by events beyond its control, such as natural disasters, government actions, or other unforeseen circumstances.
 
7. Liability and Safety

7.1. Loss or Theft

The hotel is not responsible for the loss or theft of personal belongings unless due to proven negligence by hotel staff.
Guests are encouraged to use in-room safes or deposit valuables at the front desk.
The hotel provides 24-hour security to ensure guest safety.

7.2. Accidents and Injuries

The hotel is not liable for injuries or accidents caused by guest negligence or improper use of facilities.
Guests are advised to exercise caution and follow safety guidelines provided by the hotel.

7.3. Emergency Procedures

In case of emergencies, guests must follow the instructions provided by hotel staff and adhere to posted evacuation procedures.
 

8. Additional Services and Amenities

8.1. Additional Charges

Services such as parking, meals, room service, laundry, and recreational facilities may incur additional fees. Specific charges and terms will be communicated upon request or at booking.

8.2. Third-Party Services

The hotel is not responsible for issues arising from third-party services booked through or recommended by the hotel.
Guests are encouraged to review terms and conditions of third-party providers before confirming bookings.

8.3. Special Requests

Special requests, such as room arrangements or any others, must be communicated during the booking process. While the hotel will strive to accommodate requests, fulfilment cannot be guaranteed.
 

9. Governing Law and Dispute Resolution

9.1. Applicable Laws

These Terms and Conditions are governed by the laws of Malaysia.

9.2. Dispute Resolution

Disputes will be resolved under the jurisdiction of the Ministry of Tourism, Arts, and Culture Malaysia (MOTAC).
Guests are encouraged to address complaints or disputes directly with hotel management for prompt resolution.
 

10. Amendments to Terms

10.1. Right to Amend

Teedo Hotel KL reserves the right to update or modify these Terms and Conditions at any time.

10.2. Notification of Changes

Guests will be informed of updated terms via the hotel’s official website and at the front desk.